Nourished by Jahmae is committed to providing attentive, compassionate support while maintaining clear communication and privacy boundaries. This policy explains how and when email may be used for client support.
Response Time
Email is the primary method of communication with Nourished by Jahmae. Client messages are generally answered within one business day. Messages received on weekends or holidays will be reviewed on the next business day.
Appropriate Use of Email
Email may be used for scheduling, administrative questions, and brief clarification of information already discussed. Clients actively enrolled in a multi-week program may also use email for brief check-ins related to their current wellness plan.
Email is not intended for detailed assessments, new or worsening symptoms, extensive plan changes, laboratory interpretation, or urgent concerns. These matters may require a scheduled appointment or evaluation by an appropriate licensed healthcare provider.
Email Privacy
Regular email may not be fully secure. Please do not email medical records, laboratory reports, medication lists, financial information, or other sensitive personal or health information unless Nourished by Jahmae provides an approved secure method for submitting it.
Urgent and Emergency Concerns
Email is not monitored continuously and should not be used for urgent or emergency concerns. If you are experiencing a medical emergency, call 911 or go to the nearest emergency department. New, severe, or worsening symptoms should be promptly evaluated by an appropriate licensed healthcare provider.
Email Support During Programs
Brief email support is available while a client is actively participating in a multi-week program. If the program and payments are paused, wellness-support emails will also pause and resume when the client returns to the program. Administrative messages regarding scheduling, payments, or resuming a program may still be sent during the pause.
Scope of Email Support
Email support is intended for brief questions, updates, encouragement, and clarification related to the client's current wellness plan. Questions requiring an in-depth review, extensive research, or significant changes to the plan may be addressed during the next scheduled appointment or through an additional appointment.
After-Hours Messages
Clients may send emails at any time, but responses are provided during normal business days. Messages received during evenings, weekends, or holidays will be addressed within one business day after regular business hours resume.
Respectful Communication
Nourished by Jahmae is committed to communicating with every client with compassion, dignity, and respect. Clients are expected to communicate respectfully as well. Threatening, abusive, discriminatory, harassing, or repeatedly inappropriate communication may result in limits on email access or termination of services.
Social Media and Text Messages
Social media comments, direct messages, and personal text messages are not monitored for client support and should not be used to discuss appointments or wellness concerns. Please communicate with Nourished by Jahmae through the designated business email.
Contact
For appropriate client or administrative communication, email hello@nourishedbyjahmae.com.
Effective date: August 8, 2026